Final Exam Review CLP 1006

Chapter 8

Characteristics of interpersonal effectiveness

Prisoner’s dilemma

Win-Win outcomes, when and when not

“Being Right”

Aspects of conflict resolution

Nature of forgiveness

Aspects of anger

Attribution theory of emotions

Type A personality and health

Overcoming anger

Aspects of feedback

Emotional bank accounts

Chapter 9 and 10

Effective listening

Time and memory for what is heard

Empathic listening

Pseudo-listening

Nature of helpful feedback

Non-verbal behavior and incongruence

Paralanguage

Passive, aggressive, assertive, and passive-aggressive styles

Empathic assertion

Perceptions checks

“I language”

When to express your opinion in a group

Chapters 11-14

Holland’s six personality orientations and occupations which go with them

Steps to deciding on a career

Introspection

Effective resumes

Important factors in getting a job

Number one reason people get fired

Define personality

McClelland’s theory of motivation and needs

Maslow’s hierarchy of needs

Determining which needs are operating